1. Introduction
This Privacy Policy explains how Starbrand Tours and Travels handles information when you browse our website, submit enquiries, request bookings, and communicate with our team.
2. Information We Collect
We may collect information that you provide directly and limited technical information collected automatically when you use our website.
3. Personal Information
Personal information may include your name, phone number, email address, city, travel preferences, and other details you voluntarily share with us.
4. Information Collected Through Booking/Enquiry Forms
When you submit enquiry or booking forms, we may collect:
- Contact details and preferred communication method
- Travel date, destination, number of adults/children, and related trip requirements
- Pickup location and special notes for travel planning
5. Contact Information
Business contact details:
- Company Name: Starbrand Tours and Travels
- Address: Sri Vidhartri Enclave, 1st Main Road, 4th Cross, Pattanagere, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098
- Phone: 9260430001
- Email: starbrandtoursandtravels@gmail.com
6. How We Use Information
We use collected information to respond to enquiries, prepare travel quotations, process booking requests, coordinate service delivery, send relevant updates, and improve customer support.
7. Tour Booking and Customer Communication
We may contact you by phone, email, SMS, or messaging services to confirm trip details, provide booking status, request clarifications, and share important travel updates.
8. Payment Information
For booking payments, we may store basic transaction references such as payment ID, order ID, amount, and payment status for reconciliation and support purposes.
We do not claim to store your full card number, CVV, UPI PIN, or banking passwords through this website.
9. Razorpay / Third-Party Payment Processing
Online payment processing may be handled by Razorpay or other authorized third-party payment providers. Payment data submitted on the checkout interface may be processed according to the payment provider's own privacy and security policies.
10. Website Analytics and Cookies
We may use basic cookies or similar technologies to improve website performance, remember session preferences, and understand usage patterns.
11. WhatsApp / Communication Services
If you contact us through WhatsApp or similar services, your communication may be processed according to that platform's policies in addition to this Privacy Policy.
12. Sharing of Information
We do not sell your personal information. We may share limited details only when required for trip execution, legal compliance, or customer-requested service fulfillment.
13. Third-Party Service Providers
Travel services may involve hotels, transport operators, activity partners, payment gateways, and technology providers. Only necessary information may be shared to enable your requested services.
14. Data Security
We take reasonable administrative and technical measures to protect information from unauthorized access, misuse, or loss. No online system can guarantee absolute security.
15. Data Retention
We retain information for as long as reasonably required for customer service, booking records, business operations, legal requirements, and dispute handling.
16. User Rights
You may request access, correction, or deletion of personal information, subject to legal and operational obligations. You may also request reduced marketing communication.
17. Children's Privacy
Our services are intended for general audiences and booking decision-makers. We do not knowingly collect personal information from children without appropriate guardian involvement.
18. External Links
Our website may contain links to external websites or services. We are not responsible for the content or privacy practices of third-party websites.
19. Changes to Privacy Policy
We may update this policy from time to time to reflect business, legal, or operational changes. Updated versions will be posted on this page.
20. Contact Us
For privacy-related questions, please contact:
- Phone: 9260430001
- Email: starbrandtoursandtravels@gmail.com
- Address: Sri Vidhartri Enclave, 1st Main Road, 4th Cross, Pattanagere, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098